Support

When the bot does not do what you expect, writing an email and waiting is slow. From Support you write to the oBot team and read the answer here in the game.

Support and requests

From the Support tile of the panel you write to the oBot support team and read the answer in the game, without email: a question, a bug or a suggestion.

1. Press New request, choose the type (Support, Bug or Idea) and describe what happens.
2. Send it. Server, bot version and the latest errors are attached for you: no need to copy them.
3. When the answer arrives a red number appears on the oBot button, usually within about ten minutes. With Telegram linked it arrives there too.

You can reply in the same conversation. An answered request closes by itself after 48 hours without a reply from you; writing again reopens it.